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Here are answers to some common questions about the Surface Pro 3 battery after the recent firmware updates.
Symptoms
A limited number of Surface Pro 3 owners find that their battery can no longer hold a charge, and it looks like the battery capacity has diminished. With the power plugged in, the Surface Pro 3 is fine, but the battery will run out quickly once it's not being charged.
Powerful and easy to use PDF tools made for you Secure, free, fast and robust online PDF tools. Cumulative and current firmware and drivers for the Surface Pro 3. This firmware and driver package contains drivers for all of the components in the Surface Pro 3, as well as updates to the system firmware that have been released via Windows Update. Extron HDMI Pro Series cables are designed for applications that require high performance transmission of HDMI digital video and audio signals.Depending on the length of the cable, HDMI Pro Series cables conform to Premium High Speed, High Speed, or Standard HDMI Cable performance standards. Download PDF-Pro 5.1.7.1552 from our website for free. This software is a product of ePapyrus Inc. The following versions: 5.1, 5.0 and 4.5 are the most frequently downloaded ones by the program users. You can set up PDF-Pro on Windows XP/Vista/7/8/10 32-bit. PDF-Pro is included in Office Tools.
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On a limited number of Surface Pro 3 devices, an error condition occurs that causes the full charge capacity of the battery to be misreported to the operating system and device firmware. When this condition occurs, the system no longer charges the battery to its full actual capacity, and the Surface is unable to function on battery power.
Think of this like a fuel gauge in a car, where the car looks to the fuel gauge to determine how much to fill the tank. In this case, if the fuel gauge isn’t working right, the car would also not be able to fill the tank—even though the tank is fine.
Resolution
An update is now available to correct this issue. This update corrects the logic in the firmware component that functions as the “fuel gauge” for the Surface Pro 3 battery, so that the actual battery capacity on devices with this particular part is accurately reported. This allows the Surface to once again leverage the maximum charge capacity of the battery.
Once this fix is applied to a Surface Pro 3, the reported full charge capacity will self-correct over the next several charge and discharge cycles. Surface Pro 3 devices that previously experienced the problem can now operate on battery power, and the issue won’t occur on devices that haven't experienced the issue.
How to get the update
Things to check first
Before you begin, make sure your Surface Pro 3 is plugged directly into AC power using the standard AC power adapter. Do not use the Surface Docking Station. Disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar.
Install the latest Surface updates
- Go to Start and select Settings > Update & security > Windows Update.
- Select Check for updates.
- Install System Firmware Update - 11/7/2016 (or later), and then select Restart now. Do not shut down.
- After your Surface restarts, you'll see a black screen with the Surface logo and the message that a system firmware update is being applied. The update may take several minutes to complete.Important: Do not disconnect from AC power while the system firmware update is being applied.
- After the update has been applied, your Surface will boot back into Windows. At this point, you'll need to do another restart for the new battery logic to take effect.
Frequently asked questions
I previously paid for an out-of-warranty exchange for this issue. Can I get a refund?
We’ve gathered additional details about which customers were affected and are committed to making sure that the people who experienced this issue are taken care of. We have reached out to those customers and all refunds were processed in October 2016.
How can I confirm the update has installed?
You can view this information using the Windows Device Manager. To do this:
- Tap and hold Start, and then select Device Manager.
- Expand Firmware, and then select Surface Pro Embedded Controller Firmware.
- Select Action, and then select Properties.
- Select the Driver tab.
- Confirm that the driver version is 38.11.50.0 (or later).
If you don’t see this driver version listed, please view our Trouble installing Surface and Windows updates article for help with installing the update.
I previously installed an earlier update. Do I need this update as well?
For the most reliable operation of your Surface Pro 3, we recommend you install the latest update. This version replaces Surface Pro Embedded Controller Firmware driver version 38.10.90.0, released on 8/29/2016.
I’m unable to use Windows Update, or Windows Update isn’t showing that I have an update available. How can I get this update for my device?
You can Download Surface Pro 3 updates from the official Microsoft Download Center, including this fix.
My Surface Pro 3 won’t boot on AC power for me to install the update. What should I do?
Ensure that you're directly connected to AC power. Don't use the Surface Pro 3 Docking Station. Also make sure that you don't have any USB peripherals or external monitors plugged into the device.
Make sure that the light on the tip of the power supply where it connects to the Surface Pro 3 is lit and not blinking. If the light isn't on or is blinking, there may be a problem with your power supply. If the light is on but the device won't boot, try reversing the direction of the connector to the device to ensure proper contact.
I just installed the update on my affected Surface Pro 3. What should I expect now?
After you install the update and restart your Surface Pro 3 a second time, you'll immediately be able to start using it on battery again. Over the next five charge and discharge cycles, the gauge will stabilize as it relearns the actual battery capacity in your Surface Pro 3.
My Surface Pro 3 hasn't had this problem. Do I need this update?
For the most reliable operation of your Surface Pro 3, we recommend you install this update. The update is offered to and installed on all Surface Pro 3 devices. The new battery driver logic will only take effect on the limited number of Surface Pro 3 devices impacted by this issue.
Are other Surface devices affected?
Only a limited number of Surface Pro 3 devices were impacted by this issue. Other Surface devices shouldn't experience it.
Could this issue have caused any damage to the batteries in my Surface Pro 3?
No. The batteries in your Surface Pro 3 weren't damaged in any way. The battery gauge incorrectly reported the battery capacity even though the batteries themselves were capable of holding a larger charge.
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LAKE BUENA VISTA, Fla. (AP) — Pascal Siakam scored 26 points and the Toronto Raptors beat the Brooklyn Nets 117-92 Friday to take the first 3-0 lead in a playoff series in franchise history. Web snapper 3 3 7.
The defending champs now can eliminate the patchwork Nets on Sunday.
“Our goal is always to win, and that’s what we came into the game for and I don’t think we worried about that,” Siakam said of making some team history with the 3-0 lead. “It’s just about taking every game and then going out and trying to get a win.”
Fred VanVleet scored 22 points, shooting 6 of 10 from 3-point range. Reserve Serge Ibaka added 20 points and grabbed 13 rebounds. Kyle Lowry had 11 points and 10 rebounds, and Norman Powell added 11 points.
Tyler Johnson led the Nets with 23 points. Caris LeVert scored 15, Chris Chiozza had 14 points off the bench and Timothe Luwawu-Cabarrot had 10. Jarrett Allen, who had a double-double in each of the first two games, was held without a shot attempt as he grabbed 17 rebounds.
“We even got to the point where we ran an after-timeout play for him, he got fouled during it,” Nets coach Jacque Vaughn said of Allen. “We were definitely trying to keep him involved.”
The Raptors, who led wire-to-wire in winning Game 1, never trailed in this game. VanVleet opened with a 3 for Toronto, and Johnson answered with a 3 before Lowry’s 3 put the Raptors ahead to stay. They led by as much as 31 in the fourth quarter.
“I like the intensity we’re playing with,” Toronto coach Nick Nurse said. “I think we’re taking most possessions pretty seriously, right? Not really paying attention to the score. We’re playing defense with some intensity and trying to do the coverages and execute the game plan.”
Toronto led 24-17 at the end of the first quarter and 57-42 at the end of the second. Allen finally scored his first points on a pair of free throws with 6:23 left as the Nets chewed away at that lead, but Toronto led 84-68 at the end of the third.
TIP-INS
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Raptors: Toronto’s 3-0 lead now leaves only Minnesota and the Clippers as the other NBA franchises never to hold a 3-0 lead in either a best-of-seven or a best-of-five playoff series. .. The Raptors now are 10-10 in Game 3s. .. Xversion 1 1 6 download free. Outscored the Nets 46-22 in the paint.
Nets: Have lost four straight overall and are 0-3 for the first time since being swept by Miami in the first round of the 2005 playoffs. .. Played without G/F Joe Harris, who left the bubble for personal reasons after the Nets’ loss in Game 2. Harris is the 10th player the Nets have been without during the NBA restart due to either injury, illness or personal reasons.
“When you don’t have all the components of your card, it puts stress on different parts, and that was the result tonight,” Vaughn said. “Just put extra stress on different individuals to make plays they might not have had to make if Joe was here.”
ROAD ATMOSPHERE
Being in the NBA bubble eliminates all the travel of the playoffs and should create a pretty neutral atmosphere. The Raptors felt the Nets might’ve gotten a bit more of a home-court advantage Friday thanks to the audio volume inside the court. Nurse called it “super loud.”
“It seemed like the volume was up on that, or else one of the speakers was right by our bench or something,” Nurse said.
QUOTABLE
“The purpose of going 3-0 is so you can go 4-0, and we have to go out there and take care of business. We know this team is not going to quit,” VanVleet said of the Nets.
UP NEXT
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Game 4 is Sunday.
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